S e r v i c e s

Consult

Progility provides stand-alone consultancy services in key business communication areas across all our industry verticals.
Information gathered in the business analysis phase is coupled with a review of the existing communications systems and interaction behaviours to explore a range of potential solutions, possible technologies and transition pathways. Progility discuss these possibilities coupled with the various advantages, benefits, anticipated costs and timeframes.

Design

With customer input Progility then develop a detailed solution design, which includes information about business benefits, service level agreements selection of appropriate technology, training and support, service and maintenance, business models (such as managed services), costs and payment arrangements, implementation timeframes and transition management.

Build

Project management services are a critical feature for success in all our communication solutions. Once a solution has been selected and approved, necessary resources are assigned and skilled personnel engaged to ensure that the implementation of the solution proceeds smoothly, on time and with minimal disruption to the business. Project management focuses on solution design, planning, implementation, communication, risk analysis and management and quality management. Project management activities can include purchase of equipment or licences, installation and commissioning of equipment, installation of software and hardware, on-site services such as cabling, staff training, preparation for cutover to new systems and services, communication with users, customers or clients, and recovery or safe disposal of old equipment.

Maintain

24/7 Help Desk
Proactive System Monitoring
Preventative Maintenance
On Site After Hours Support

Managed Services

As part of our complete range of services, Progility offers a flexible range of managed services, from solution rental to full outsourcing which is designed to meet each customer’s requirements. This allows our customers the ability to focus on their core competencies while Progility manage and support the communications requirements, required to enable effective and efficient business workflows. Once the solution has been deployed and implemented, the Progility customer services team take pride in continuing to support our customers. We offer the very best in technology and operational support across our wide spectrum of products and solutions, ensuring that our clients’ infrastructure continues to deliver optimal performance, year in, year out.

Insights