The Retail Communication Specialists

Helping customers and retail go hand in hand but a retailer’s ability to help can be challenging in some circumstances due to communication barriers, it is this communication issue that the team at Progility have taken on and succeeded in solving.

Our Retail Communication Solution (RCS) connects customers with staff and staff to each other to provide remarkable customer service. It is this customer service that keeps retailers relevant in todays market as the rise of online shopping encroaches on traditional models of retailing.

This simple solution supports superior customer service as well as profitable returns on the P&L through:

• Conversion Uplift
• Theft Reduction
• Instore Safety & Security
• Manual Handling Productivity Improvements (e.g. daily fill / tidy team processes etc)
• Wage Savings
• Team Member Training & Collaboration

Comprised of a voice communication network and customer service points.

Customers can utilise dedicated customer service points by pressing a button where an automated message is played notifying them that a team member will be with them shortly. In the meantime, an automated message is played to all team members that are wearing a two-way radio earpiece notifying them of the customer assistance request including location. Staff are then able to coordinate a rapid and effective response.

The result to the operation of the business are immense. Reduced shrinkage through better communication between staff that can share a suspect shopper behaviour throughout the store. Reduced noise pollution by abolishing PA announcements creating a tranquil shopping experience. Strong utilisation of staff by moving resources around to respond to demands as a result of connected communication. Reduction in threat of injury to customers and team members with rapid response time to hazards minimizing risk. Enhanced staff training through live coaching with active Q & A capabilities.

Above all the general cohesiveness of staff improves, allowing them to collaborate like never before and driving a strong customer focused culture