Are nurses too busy to provide patient care?
Unnecessary interruptions and unimportant tasks that do not involve patient care are one of the major time-wasters for nurses in delivering high quality patient care. Research has shown that nurses spend less than 40%* of their time with their patients and caring for them.
*(BMC Health Services Research 2011)
“Patients use the “nurse call” button in their room for everything.”
Without a way of making a specific request, the “nurse call”  button is the catch-all way of communicating with staff. Once the button is pressed, a nurse is required to attend only to find that the patient needs:
• A glass of water, coffee or tea
• Assistance to the bathroom
• Someone to clean up a spill
• Assistance with the television
• A blanket or pillow
• Find out about appointments or activities for the day
• Follow-up on test results
• To speak with a relative, religious representative or clinician and …
None of these requests require nurse attendance, but this has resulted in a nurse being distracted from what they are doing, potentially treating another patient.
The “nurse call”  button should be reserved for medical purposes. Calling a Nurse when one is required for pain management, medical condition concerns, dressing issues, etc… Nurses are run off their feet, the Bewatec Service call solution will reduce a Nurse’s footsteps by as much as 50% every day!
Prioritise and departmentalise a patient’s requests with a Bewatec Service Call solution at the bedside. Hospital provided fixed tablets or BYOD are supported. The service call application will allow a patient to access housekeeping, kitchen staff, nursing staff, assistant nurses, even the ward clerk with the simple press of a button on the screen.
Buttons with preconfigured actions are a core feature of the solution. Some examples of these are:
• Glass of water
• Cup of coffee
• Clean up spill
• Toilet assistance
These and many other button combinations will empower your patients and ensure that the right person is alerted to the request, including patient information, ward, room, and bed. Send these alerts and requests to any device, including 2-way radios.
When a patient has a need, that is their focus until the need is satisfied. By sending the request to the right person or department, the response will be more efficient leading to better patient satisfaction. Sending the right person to complete the task also lowers risk. Housekeeping can attend to a spill on the floor in a single, timely visit, removing the falls risk immediately and protecting both the patient and other staff.
The pictures at the top of this article are samples of what is possible. The design can be customized for your hospital, site or even ward.
Service calls are sent to staff using the team's preferred method, such as; phone call, pager message, email, mobile app message, display in the relevant department office. Once the service call has been attended, it can be cancelled in a variety of ways compatible with that staff/department workflow.
Positive, visual feedback is provided when a request is made. Requests can include patient, ward, room, and bed information and will be sent directly to the relevant staff or department. These requests will escalate until they are responded to.
Bewatec.ConnectedCare provides a level of patient interaction never seen before.
In consultation with your facility, we will implement a service call system for the benefit of your patients, visitors and staff.
• To give your clinical staff more time to spend with their patients, improving patient satisfaction and clinical results.
• To use the appropriate staff more effectively, reducing risks and improving staff efficiency.
The service call application provided on the Bewatec.ConnectedCare solution is one of many applications and services optimising clinical workflows, increasing staff efficiencies, and satisfaction. All while improving the patient experience, satisfaction, and safety.
To find out more on the Bewatec.ConnectedCare solution, please contact our National Sales Manager, Mark Burrell.
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