Unified Communications

Our enterprise grade unified communications and integrated solutions range from premise based, to cloud and hybrid: 

  • Cloud voice/UC
  • Enterprise/SMB IP telephony & unified communications
  • Enterprise digital voice
  • Hybrid voice platforms
  • Multimedia contact centre 
  • Interactive Voice Response (IVR)
  • Video conferencing
  • Audio-video integration
  • Data network – wired & wireless
  • Data centre
  • IP surveillance
  • On demand cloud services 

The first step when working with our customers in delivering business improvement projects is for our business analysts and technology experts to listen and understand our customers’ requirements to meet their current business and future growth plans. In collaboration Progility map out a strategy to use the appropriate communications technology to enable the business workflows linking customers, partners and staff needed to achieve the business objectives. Progility is business outcome focused in delivering and supporting ICT projects. Progility use their extensive experience with thousands of customers across many industries to identify the unique attributes of their business, understand threats and opportunities, and review key processes and interactions across their business and customer base. These professional services cover:

Consultancy

Progility provides stand-alone consultancy services in key business communication areas including security audits, risk assessments, business continuity planning, and disaster recovery solutions.

Analysis & Review

Information gathered in the business analysis phase is coupled with a review of the existing communications systems and interaction behaviours to explore a range of potential solutions, possible technologies and transition pathways. Progility discuss these possibilities coupled with the various advantages, benefits, anticipated costs and timeframes.

Design & Development

With customer input Progility then develop a detailed solution design, which includes information about business benefits, service level agreements selection of appropriate technology, training and support, service and maintenance, business models (such as managed services), costs and payment arrangements, implementation timeframes and transition management.

Project Management

Project management services are a critical feature for success in all our communication solutions. Once a solution has been selected and approved, necessary resources are assigned and skilled personnel engaged to ensure that the implementation of the solution proceeds smoothly, on time and with minimal disruption to the business. Project management focuses on solution design, planning, implementation, communication, risk analysis and management and quality management. Project management activities can include purchase of equipment or licences, installation and commissioning of equipment, installation of software and hardware, on-site services such as cabling, staff training, preparation for cutover to new systems and services, communication with users, customers or clients, and recovery or safe disposal of old equipment.

Managed Services

As part of our complete range of services, Progility offers a flexible range of managed services, from solution rental to full outsourcing which is designed to meet each customer’s requirements. This allows our customers the ability to focus on their core competencies while Progility manage and support their communications requirements required to enable effective and efficient business workflows. Once the solution has been deployed and implemented the Progility customer services team take pride in continuing to support our customers, offering the very best in technology and operational support across our wide spectrum of products and solutions to ensure that our clients’ infrastructure continues to deliver optimal performance. 

Our customer service capability includes:

Customer service help desk  

Our national customer help desk is staffed by highly skilled and professional technical support and engineering team who are available on a 24 x 7 x 365 basis to respond to critical and non-critical system faults. In addition to the technical support team our customer service team is a central contact point to assist our customers with general enquiries to ensure the relationship with Progility is an excellent experience.

System monitoring & remote technical assistance 

Network monitoring enables Proglity to provide real-time network performance and stability monitoring, immediate event detection and troubleshooting and technical dispatch services.  Remote fault management by technical staff reduces or eliminates the impact of failures to the network. Fault management occurs when a device or component fails and the network monitoring provides the tools to quickly characterise and evaluate the most efficient resolution path. 

On-site technical assistance including after-hours call outs 

We understand that not all incidents can be resolved remotely and therefore will require one of our skilled field engineers to provide on-site support. Progility carry a wide range of spare parts which are located at our maintenance and support centres across Australia thereby ensuring access to these critical spares at very short notice. “Up-time” is a key part of our support team culture.

Training 

When investing in new infrastructure, the key to implementation and adoption is the ability of the users to embrace the new technologies associated with the solution. During the commissioning process our  trainers will assist customers by providing them the knowledge to ensure they have the confidence to use the solution. The training optimises staff productivity and adoption so the customer achieves the expected return on their investment. Our trainers are highly skilled in a variety of technologies and have wide industry experience in successful adoption. We work closely with the project management team to provide a seamless transition to the customer’s new solution.

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General Enquiries

For general and sales enquiries,
please call our customer service hotline:
1800 4 COMMS (1800 4 26667)
or email:
info@progilitytechnologies.com

Service Enquiries

For all service and maintenance issues, please call our customer service hotline:
1800 4 COMMS (1800 4 26667)
or email:
support@progilitytechnologies.com

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