ICT and Shared Service Transformation Services

Progility Consulting has deep expertise and capabilities in business process management, organisational change, service operating models and cloud transformation strategies.

Our consultants have provided advice and guidance to help our customers to:

  • Build or improve a customer focused service culture in IT or Shared Services organisations
  • Develop end-to-end service chains that deliver business outcomes rather than technical service level outcomes
  • Match the people and technology needs to underpin excellent service
  • Support the transformation through the injection of specialist management support and coaching
  • Augment the organisation through the introduction of better and proven processes for contemporary shared services or IT organisations
  • Develop a roadmap to migrate their services through the use of operating models that take advantage of cloud service providers
  • Develop operating models and practical designs of Cloud Service Brokerage capabilities enabling standard ways to manage Cloud Service Providers, In-House services or managed service providers

Our consultants leverage their skills and experience in ITSM, ICT Strategy and Management Advisory and couple them with the deep technical capabilities of our Unified Communication Practice, our ITSM and Project Management training and coaching Services, our Managed Services Practice and our Cloud Service provider businesses across the globe.

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General Enquiries

For general and sales enquiries,
please call our customer service hotline:
1800 4 COMMS (1800 4 26667)
or email:

Service Enquiries

For all service and maintenance issues, please call our customer service hotline:
1800 4 COMMS (1800 4 26667)
or email:

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